Return Policy
30-day returns
You may return unworn, unused items in original condition within 30 days of delivery. This policy applies to all markets we serve (United States, Canada, United Kingdom, Australia and New Zealand).
How to return
Step 1: Email info@shopmariegraceboutique.com with your order number and the items you want to return.
Step 2: We will reply within 1 to 2 business days to confirm your return and send the instructions.
Step 3: Pack the items in their original packaging where possible and send the parcel to our returns address below with the carrier of your choice. We recommend a tracked service.
Step 4: Once we receive and inspect the return, your refund is processed automatically.
Return address
Returns are received at our warehouse in the United States:
Shop Marie Grace Boutique Returns
4901-4965 Venable Ave SE
Charleston, WV 25304
United States
Please email us before sending your parcel so we can register your return and match it to your order.
What can be returned
- Unworn, unwashed items in original condition with tags attached
- Items in their original packaging where applicable
What cannot be returned
- Underwear and swimwear (hygiene)
- Items that have been worn, washed, altered, or damaged after delivery
- Items marked "final sale" at the time of purchase
Return shipping costs
Return shipping costs are borne by the customer unless the item is defective or we shipped the wrong item. There is no restocking fee. If the item is defective or incorrect, contact us first and we will arrange a prepaid return label at no cost to you.
Defective or wrong items
If you receive a defective or incorrect item, email us within 7 days of delivery with photos of the item and the packaging. We will arrange a replacement or a full refund, including shipping, at no cost to you.
Exchanges
We accept exchanges for size or color when stock is available. Email us within 30 days of delivery to start an exchange.
Refunds
Once your return has been received and inspected, we will notify you of the outcome. If approved, your refund is issued to the original payment method within 7 days. Please note that your bank or card issuer may take a few additional days to post the amount to your account.
Late or missing refunds
If you have not received your refund after the timeframe above, first check your bank account again, then contact your card issuer, as it may take some time before the refund is officially posted. If you have done all of this and still have not received it, contact us at info@shopmariegraceboutique.com.
Operating entity
Skiepa
Professor Kouwerstraat 39
2035CB Haarlem, The Netherlands
Chamber of Commerce (KvK): 86814613
Email: info@shopmariegraceboutique.com
Phone: +1 2135975462
Customer service hours:
Monday to Friday | 09:00 - 18:00 CET
Closed on weekends and public holidays
We reply to all enquiries within 1 to 2 business days.