Shipping Policy
Where we ship
We currently ship to the following countries only:
- United States
- Canada
- United Kingdom
- Australia
- New Zealand
We do not ship to the European Union at this time. Orders to countries outside the list above cannot be fulfilled.
Where we ship from
All orders are dispatched from our fulfillment warehouse in the United States:
Shop Marie Grace Boutique Warehouse
4901-4965 Venable Ave SE
Charleston, WV 25304
United States
Free shipping
All orders ship free, with no minimum order value. There are no surcharges added at checkout.
Processing time (handling)
Orders are processed within 1 to 2 business days (Monday to Friday) after payment is received. Orders placed before 2:00 PM Pacific Time (Los Angeles) on a business day enter same-day processing; orders placed after 2:00 PM Pacific Time, or on weekends and public holidays, are processed the next business day. You will receive a tracking number by email as soon as your order ships.
Delivery times (transit)
Estimated transit time after dispatch: 3 to 5 business days (Monday to Friday).
Total estimated time from order to delivery: 4 to 7 business days (handling + transit). Delivery times are estimates and can be affected by carrier delays or events outside our control. Tracking is included with every order.
Customs, duties and import taxes
For orders shipped outside the United States, the recipient may be responsible for import duties, taxes, and any handling fees charged by local customs. These charges are not included in the product price and are not collected by us. If you are unsure, we recommend checking with your local customs office before ordering.
Lost or delayed shipments
If your tracking has not updated for more than 10 business days, or your package is significantly delayed, email info@shopmariegraceboutique.com with your order number and we will investigate with the carrier.
Wrong address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to addresses entered incorrectly by the customer. If a package is returned to us as undeliverable, we can re-ship it once the new shipping cost is covered by the customer.
Order tracking
As soon as your order is dispatched you will receive a confirmation email with your tracking number. You can follow your parcel at any time on our Track Order page. Tracking information may take up to 24 hours to become active after dispatch.
Operating entity
Skiepa
Professor Kouwerstraat 39
2035CB Haarlem, The Netherlands
Chamber of Commerce (KvK): 86814613
Email: info@shopmariegraceboutique.com
Phone: +1 2135975462
Customer service hours:
Monday to Friday | 09:00 - 18:00 CET
Closed on weekends and public holidays
We reply to all enquiries within 1 to 2 business days.